Shipping Information

The delivery time for your order depends on the shipping method you select. We offer several different shipping methods. The choices available depend on...

1) The item(s) purchased
2) The in-stock availability of the product
3) The destination address.

Each shipping method has its own restrictions and charges that will be applied to your order, and are based upon a simple calculation of order processing time and actual shipping time in business days. Please note that business days are Monday through Friday, excluding Federal holidays within the United States.

Calculating estimated shipping dates is based on several factors, including your destination address and how quickly we can obtain and assemble items for your shipment (the "usually ships within" time is listed on a product's detail page to help you gauge how quickly we can ship your order out).

To calculate your delivery estimate, simply take the time called out in the "Availability" section on the product detail page ("Usually leaves warehouse in..." or what we refer to as "Processing Time") and add the time it takes a package to travel from our facilities to your destination address, based on the shipping method you've selected. Please note that orders for multiple items or multiple copies of a single item may take longer to assemble before we're able to ship them to you.

At Checkout, you will be prompted to choose a shipping method for your item(s). Please note; some items can only be shipped standard ground. Shipping costs are determined by:

1) The destination of your item(s)
2) The shipping method you select.

Your total shipping will be calculated automatically during Checkout prior to the completion of your order.

Please be aware of the following in order to assist you with your shipping selections and needs:

• Orders are shipped on business days only (Monday through Friday) excluding federal holidays within the United States.
• Your order must be received and your credit card authorized by 12:00 p.m. (noon) EST or your order will not be processed until the following business day. This applies to all shipping methods, including Next Day delivery.
• Second Day and Next Day orders require a street address.
• Items shipped to the following destinations may only be shipped via the U.S. Postal Service and cannot be expedited:
• PO Boxes in Continental US
• PO Boxes in Alaska and Hawaii
• APO/FPO
• US Territories (including Puerto Rico)

Easy! Tracking numbers are assigned to packages at our warehouse almost immediately, and generally appear on our website along with your order information. It is possible that it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. This basically means that even though your package has left our, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Orders placed on the Instant Murals Design, Inc's website may be delivered by one of several different carriers and shipping methods, therefore, tracking availability may vary depending on:

1) The type of product you purchased
2) The shipping method you selected during Checkout
3) The carrier that is delivering your product(s).

Occasionally, orders are delivered via a carrier that does not offer the ability to track a package. In these rare instances, "Order Status / Tracking" on the website will not offer tracking information, but will still offer order status and other details.

Orders that are shipped via a traceable method (such as UPS) will have tracking information available in Your Account. Please check this information if available and read through the following options:

• If the tracking information indicates the package has been delivered, please check with your neighbors or family members. Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as your porch, garage, or even behind bushes.
• If the tracking information indicates the package is being returned to us, or if the address is incorrect, it may have been undeliverable.

If there is no tracking information, or you cannot locate the package and it is not being returned as undeliverable, please feel free to contact an online customer service specialist for assistance at 1-443-321-3774.

Return Policy

Return Policy

• Purchases may be returned within 30 days. Items should be returned in unopened or original condition, with a copy of the packing slip, to our Return Center.
• A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment they used to make the purchase.
• Shipping costs will not be refunded unless the item is being returned because it is damaged or defective.

Instructions

Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order to allow us the opportunity to process your return.

1. Send the item in its original packaging.
2. Pack the item carefully so that it will not be damaged during the shipping process. Item must be returned in a box to protect the designs. Any items damaged due to inappropriate return packaging cannot be refunded.
3. Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.
4. Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
5. Unless a different return address is specified on your packing slip, all returns should be sent to the following address:
   
   Instant Murals Design, Inc.
   PO Box 365
   Arnold, MD 21012

Damaged or Defective Items

To return a damaged or defective item, please contact our customer service team by phone at 1-443-321-3774. Our customer service team will provide you with a prepaid return shipping label and pickup instructions. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, you must contact our customer service team before returning the item to us.